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Training
Who
we are
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It is only by training and developing a skilled
workforce that we can continue to stay competitive in the world economy.
Les Wood Associates will help you by providing training classes and mentoring
selected employees within your organization.
We offer the following series of workshop courses that will appeal to business owners, technical leaders, and
entrepreneurs. Taken individually
or together, they provide the essential foundation needed for addressing
day-to-day business issues as well as managing and growing business operations.
Each workshop includes seven hours of student contact time and is offered as a
one-day session or split into two or three shorter sessions:
RATIONAL PROBLEM SOLVING
How do your managers solve problems?
Why are company meetings so ineffective?
Why do your decision-making processes go astray?
Why do some organizations ‘stagnate’, seeming never to be able to
make decisions and move forward? Your
company’s effectiveness in dealing with day-to-day problems affects every
facet of your operation right down to the bottom line! Using techniques proven by NASA, business owners,
entrepreneurs and managers at all levels will learn the essential concepts and
techniques needed to analyze a situation, specify a problem, determine root
cause, and develop optimized decision and action plans. Participants will learn
to 1) appraise difficult and complex situations by breaking them down into
workable segments, 2) systematically assess possible causes comparing against
known facts, 3) evaluate alternative options, and 4) select the best course of
action for the given situation. A
sequence of Problem Solving Steps will be demonstrated using case studies that
show how effective problem analysis results in better decisions.
(Course Leader – Dr. Michael J. Minot)
LEAN OPERATIONS
“Lean organizations” embody strength and agility;
characteristics that are becoming essential to survive in today’s ever more
competitive economy. The course
will take you through a variety of situations in managing a hypothetical
organization during which you will learn how to make your organization lean and
achieve the lean operational goals of:
- Eliminating
waste
- Providing
customers with exactly what the need, when they need it.
- Reducing
costs while improving quality.
You will see how going lean will affect the bottom line,
bringing about cost savings and improved service with minimal capital outlay. .
This is an ideal course for entrepreneurs, operations managers,
operations supervisors and potential future managers. (Course Leader – Mr.
Leslie Wood)
OPERATIONS MANAGEMENT
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Operations Management refers to managing the core
operations of an organization; its technical, human, and financial resources.
The course will take you through a variety of situations in managing the
operations of a hypothetical manufacturing company.
In the process, the class will address issues of planning and scheduling
production, maintaining equipment, managing inventories and dealing with typical
production problems. The focus will
be on controlling and reducing costs, understanding the concepts of productivity
and learning ways of tracking and improving it.
This is an ideal course for operations managers, production supervisors
and potential future managers. (Course Leader – Mr. Leslie Wood)
THE IMPORTANCE & MEASUREMENT OF CUSTOMER SATISFACTION
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Satisfying
customers is key to the success of any business. In this two-day seminar, we will discuss its importance and
show you how you can survey your customers' satisfaction level in terms of your
business' key variables. We will
discuss how you can use the results of your survey to improve your business'
performance and profitability. (Course
Leader – Mr. Michael Kirsch)
SIX SIGMA QUALITY IMPROVEMENT - Six Sigma is a business process that allows companies
to improve their bottom line significantly by designing and monitoring everyday
business activities in ways that minimize waste and resources, while increasing
customer satisfaction. Business owners, entrepreneurs and managers at all levels
will learn to use six sigma techniques to measure company performance, and to
select and implement solutions that drive bottom line performance.
(Course Leader – Dr. Michael J. Minot)
ESSENTIALS OF PROCESS ENGINEERING - Business owners, entrepreneurs and
technical leaders will learn critical engineering steps required to stabilize,
troubleshoot and improve their manufacturing operations.
Participants will learn the difference between Production Controllable
and Engineering Controllable problems, how to evaluate the status of current
operations, as well as how to formulate improvement objectives.
The important role of process management procedures including materials
control, standard operating procedures, audits and calibration are discussed.
Basic concepts of Statistical Process Control including Process
Capability, Specification Limits & Control Limits, and Process Control
Charts will be presented using practical examples.
Technical, operational and organizations issues associated with
implementing results are also discussed. (Course
Leader – Dr. Michael J. Minot)
BUSINESS PRACTICES – Extensive experience demonstrates that technical success is
not sufficient to ensure business success!
Financial resources, organization and leadership are needed to ensure
that the results of technical innovation hit the bottom line.
This course will address the three general management issues that have
the greatest impact on the success of any business enterprise:
1) Financial Management - will address the need for business owners and
key management personnel to make effective use of financial information in
day-to-day management of their business. 2)
Organizational Planning – Learn
the essentials of ‘Organizing for Success’!
The essential role of effective communications and delegation of
authority are emphasized, including the importance of clear and concise job
descriptions. 3) Leadership
Mentoring – learn to identify your leadership team, delegate responsibility,
achieve accountability and manage your corporate culture.
(Course Leader – Dr. Michael J. Minot)
For information on the course leaders, follow the link to "Who
We Are".
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